FAQS

Melamine or Pvc Cage?

Pvc cages are: light weight, waterproof ,look modern

Melamine cages are: heavier ,water resistant,, holds heat extremely well due to thickness, get more cage size for the money spent, looks like furniture

What is the normal ship time?

Typically its about two weeks to manufacture

Can my cage be expedited or made quicker?

Yes it can ! You need to contact us directly by phone

to see if we can get it done when you need it.

What size heat panel do i need?

If the cage is in a 70 degree residential(house room not heated up) setup

(4ft cage use 1-80 watt) (5-6ft cage use 1 -120 watt) (8ft cage use 1-160 watt or 2 120 watt)

If the cage is in a 85 degree reptile room that is heated to a base temp

(4ft cage use 1-40 watt) (5-6ft cage use 1 -80 watt) (8ft cage use 1 -120 watt)

Are the cages stackable?

yes they are -go as high as you like–out cages are designed to be stacked up w ventilation in front and back

Can i have you make a custom size cage ?

yes we can make you anything you can dream up . just email us a for a quote.

How come I can’t get through on the phone sometimes?

I am very busy during the day building cages,just text me or email and i will get back with you as soon as i can.
I will always take care of the situation and make sure that everything is taken care of.

My cage arrived with damage, what do I do?

If you received your cage and it was damaged you must contact the shipping company. We have no control on cages being shipped. We package and ship your cage without any damages. Like any cage company damages must be taken up with the shipping company. It  frustrates us when we hear the shipping company damaged our clients product from mishandling.

What does is cost for shipping?

Please create an account on the my account page, after go through the shop place and order and you will see the system will give you the shipping cost once the appropriate information is given.

I want to buy one of your melamine cages but shipping is too much what could I do?

A excellent alternative would be to purchase one of our pvc cages. They are light weight and cheaper to ship.

I got my cage in and I notice it had a smell and was dusty. Why is this?

This is normal, we don’t clean the cages before shipping. We try to get the cages as fast as we can to the customer. Yes you may notice a smell but it will go away. When the laser cuts the cage it may leave dark sides. Just wipe the cage down good with dawn dish soap.

Where can I find my tracking number?

Tracking numbers can be found by logging into your my account page and clicking on your order.

Who do I contact if I placed an order and my item shipped freight but came in damaged?

You must contact the shipping company and file a claim with them. We are not responsible for damaged item.

Will you send a single replacement panel?

Yes we will how ever you must contact info@boamster.com and send us photo of the item. You will be responsible to pay for shipping of the new panel.

Where do I install my tube lighting?

Lights can’t be installed directly under the ceiling panel. We do not install lights before shipping this is to save on damages.

Can I Take something out of my order after the order is placed?

If you place a order and want something taken out it but be done by sending us a email to info@boamaster.com, and must be done right away. After the order goes from hold status to processing we will not be able to help you.

If you received your item(s) damaged please contact https://www.xpo.com, (844) 742-5976. Please be assured we here at Boamaster.com shipped your product with no damages. Once your item(s) ship it is now in the carriers hands. We take photos before shipping showing no damages to your product.

updated (3.21.2019)