FAQS

Melamine or Pvc Cage?

Pvc cages are: light weight, waterproof ,look modern

Melamine cages are: heavier ,water resistant,, holds heat extremely well due to thickness, get more cage size for the money spent, looks like furniture

What is the normal ship time?

Typically its about two weeks to manufacture

Can my cage be expedited or made quicker?

Yes it can ! You need to contact us directly by phone

to see if we can get it done when you need it.

What size heat panel do i need?

If the cage is in a 70 degree residential(house room not heated up) setup

(4ft cage use 1-80 watt) (5-6ft cage use 1 -120 watt) (8ft cage use 1-160 watt or 2 120 watt)

If the cage is in a 85 degree reptile room that is heated to a base temp

(4ft cage use 1-40 watt) (5-6ft cage use 1 -80 watt) (8ft cage use 1 -120 watt)

Are the cages stackable?

yes they are -go as high as you like–out cages are designed to be stacked up w ventilation in front and back

Can i have you make a custom size cage ?

yes we can make you anything you can dream up . just email us a for a quote.

How come i cant get through on the phone sometimes?

I am very busy during the day building cages,just text me or email and i will get back with you as soon as i can.
I will always take care of the situation and make sure that everything is taken care of.

Can i have glass sliders instead of acrylic ?

if you are willing to wait for 2 weeks we can
normally 99 percent of people want acrylic so thats what we keep in stock.

My Cage arrived with damage, what do I do?

If you received your cage and it was damaged you must supply us with images of the damage item. Once we have gotten the images we will replace the panel that was damaged. Most times there is no reason to send us the cage back. If we do not receive images of the damaged product, then you will not be eligible for the replacement panel(s).

What does is cost for shipping?

Please create an account on the my account page, after go threw the shop place and order and you will see the system will give you the shipping cost once the appropriate information is given.

I want to buy one of your melamine cages but shipping is too much what could I do?

A excellent alternative would be to purchase one of our pvc cages. They are light weight and shipper to ship.

Where can I find my tracking number?

Tracking numbers can be found by logging into your my account page and clicking on your order.

Who do I contact if I placed an order and my item shipped freight but came in damaged?

If you received your time damaged please contact https://www.xpo.com, (844) 742-5976. Please be assured we here at Boamaster.com shipped your product with no damages. Once your item(s) ship it is now in the carriers hands. We take photos before shipping showing no damages to your product.

updated (3.21.2019)